ESWUN – Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to:

• Individuals or businesses who create an ESWUN account ("Users")
• Information uploaded or processed by Users relating to their own customers ("Customer Data")

ESWUN provides workflow software only and does not own or control User–customer relationships.

2. Information We Collect

2.1 Information You Provide to Us (User Information)

We may collect information you voluntarily provide, including:

• Name
• Business name
• Email address
• Phone number
• Account credentials
• Billing and payment-related information (processed via third-party providers)

2.2 Customer Data Uploaded by Users

Users may upload or enter information about their customers, which may include:

• Names
• Email addresses
• Order references
• Uploaded files (artwork, images, documents)
• Notes, comments, and workflow-related metadata

ESWUN does not control the content or legality of Customer Data.

Users are responsible for ensuring they have the right to collect, use, and upload such data.

2.3 Automatically Collected Information

We may automatically collect:

• IP address
• Device type and browser
• Operating system
• Usage activity (e.g., feature usage, timestamps, log data)

This information is used for security, performance, and service improvement.

3. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Service
• Authenticate users and manage accounts
• Store and display files and workflow data
• Process payments and subscriptions
• Communicate service-related notices
• Improve functionality and performance
• Ensure security and prevent misuse

We do not sell personal data.

4. Role of ESWUN (Processor vs. Controller)

• User Information: ESWUN acts as a data controller for account-related information.
• Customer Data: ESWUN acts as a data processor on behalf of Users.

Users are responsible for:

• Lawful collection of Customer Data
• Providing appropriate notices to their customers
• Responding to customer privacy requests

5. Data Sharing & Third Parties

We may share information only as necessary with:

• Hosting and infrastructure providers
• Payment processors
• Email and notification services
• Analytics and monitoring providers

All third parties are required to use information only to provide services to ESWUN and to maintain reasonable security measures.

6. Data Retention

• User Information is retained while an account is active and as necessary for legal or operational purposes.
• Customer Data is retained according to User activity and account status.
• Upon account termination, data may be deleted after a reasonable period, subject to backups and legal requirements.

Where commercially reasonable, Users may be provided an opportunity to export their data prior to deletion.

7. Data Security

ESWUN implements reasonable administrative, technical, and organizational safeguards designed to protect information.

However:

• No system is completely secure
• ESWUN cannot guarantee absolute security
• Users are responsible for safeguarding their login credentials

8. International Data Transfers

ESWUN is operated from the United States.

By using the Service, you consent to the transfer and processing of data in the United States and other jurisdictions where service providers may operate.

9. Cookies & Tracking Technologies

We may use cookies or similar technologies to:

• Maintain sessions
• Improve user experience
• Analyze usage trends

You may control cookies through your browser settings.

10. Your Rights & Choices

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account data
• Object to certain processing activities

Requests may be submitted using the contact information below.

11. Children's Privacy

ESWUN is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be effective upon posting. Continued use of the Service constitutes acceptance of the updated policy.

13. Contact Information

For questions or privacy-related requests, contact:

ESWUN

Email: support@eswun.com

Website: eswun.com